Testimonials

Derek,

I wanted to give you and your company a big shout out for what you've made with Vision Menu. I would prefer to share as a google review but maybe this will be better hearing straight from me first.

I won't say the name, but if you've used a menu before, you already know it. I was in a rut with the company and felt like they just assumed that they were entrenched enough into all dealerships that they didn't need to improve with the times. I was having trouble getting my payments to match with our Dealertrack DMS and there was no communication with RouteOne. I spent hours making tickets to try to get some fixes, and the support constantly wanted examples. Well, to get an example, I had to be within a deal. I could never call support and wait for them to fix while a customer is sitting across from me. So, I constantly found myself using workarounds, instead of fixing anything. Thats just not my style though. I pay money for this software, and I wanted it to be right.

Then, we found vision menu. Wow! I can't say enough about this system. Its customer points are way better that what I'm used to. The rating is spot on. The integration into dealertack is flawless, and the best part is the integration into route one. I love being able to pull a contract and credit app from route one having it signed either remotely or in dealership, and then sending it back to route one. It happens faster than scanning a paper into route one for funding. Plus, there's no way to miss a signature, and if I need a contract from a product or for the bank, I don't have to go to the deal room and look. I can just hit print, and its right there for me. No funding delays! Super easy to use! I've even had an 80 year old customer sign remotely, and she didn't even ask one question. I was worried that the tech may not be for her, but she breezed through it. She asked me when car buying became so efficient. She loved it! Vision menu has improved pvr, customer satisfaction, and my stress level. So glad we made the change, only wish we would have done this sooner!

Also, this system is pretty customizable. I've only changed a couple things so far, but that has been super easy as well. Derek is the man when it comes to helping me with changes. I don't even know what his voicemail sounds like. Every time I have called, he answers. No endless recording that forces me to listen to a prompt message then hit 8 then hit 2 then hit whatever to get to a voicemail. None of that at all. I call his direct line and he answers!! What a concept, right? He jumps on, usually right then, and fixes what I called about. If by chance, he needs to call me back, he does. Everytime! And, exactly when he said he would.

I would recommend vision menu to every dealership thats tired of the same old corporate software that doesn't think they need to be competitive anymore.